What are the different types of Suggestions and how do I view them?
Suggestion Types
There are four types of Suggestions:
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Call - A recommendation to schedule a call with the associated account
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Call Detail - A recommendation to create a specific Call Objective
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Email - A recommendation to send a specific Approved Email to the associated account
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Insight - Information deemed valuable, but not directly actionable
Suggestion Visibility
There are two visibility settings for Suggestions:
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Public - Suggestions are associated at the Account level, regardless of the user
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Action taken against a public Suggestion applies to all users with access to the associated Account
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Private - Suggestions are assigned to an individual user and Account
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Action taken against a private Suggestion is not applied to other users
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Private Suggestions can be made public via the Sharing Settings
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My Setup and Restricted Products are respected. |