How can I track meeting length and attendance?

Admins can see all the meeting attendees’ display names, the duration, start, and end times for each meeting by running a report in Vault CRM. The Engage reporting process pulls attendance data into Vault CRM for all call reports with a Microsoft Teams meeting associated from the most recent two weeks.

Reports can be scheduled to run at specific intervals or they can be run as needed.

You can learn more about attendance reporting for Microsoft Teams meetings on Vault CRM Online Help.

The following items are reported for each Microsoft Teams meeting started from Vault CRM:

• Total number of minutes where the host and at least one attendee were in the meeting together
• Total meeting duration
• Meeting outcomes:
• Meeting never started
• Attendees join the meeting but the host never starts the meeting
• Meeting started but attendees did not join
• Meeting started and at least one attendee joined

The following information is captured for each device joining the meeting:

• Datetime when the device joined
• Datetime when the device left
• Number of minutes the device was in the meeting
• Datetime when the meeting ended
• Datetime when the meeting started
• Attendee’s display name in Microsoft Teams
• Engage record ID for the attendee