How do I use Order Management to place orders?

With Order Management, you can capture, price, and process orders for pharmacies, hospitals, and other institutions. Complex pricing logic automates the process to ensure accuracy while allowing users the flexibility to apply discounts and satisfy specific commercial conditions. The list prices and allowed discounts for products are not static; they are calculated based on the interaction between pre-defined rules and user input on the order.

Commercial Conditions

The list prices and discounts are primarily driven by Pricing Rules. These rules consider the commercial condition field values set in the header:

  • Base Pricing Rules - Sets the list price or discounts for each product when no additional conditions are met
  • Hierarchy-Based Pricing - Pricing Rules with Account, Account Group, Campaign, Contract, and Price Book values defined allow organizations to set list prices and discounts based on commercial conditions from the order. The system looks for a matching Pricing Rule based on the following order: Campaign, Contract, Account Price Book, Account Group, and Base.
  • Comparison Types - Within each pricing rule, thresholds for applying discounts are also set based on either the Quantity, List Value, or Net Value for a specific Product, all Products in an Order, all Products in a Brand, or all Products in a Product Group

Field User Discounts

Field users can also influence the final net price using several options:

  • Quantity Breaks - Increasing the quantity of a line item may trigger a different pricing rule (for example, 5% off for 10 units, 10% off for 20 units)
  • Manual Overrides - Depending on configuration, users may be allowed to override the calculated discount with their own discount. Limits can be applied to restrict the maximum discount applied.
  • Free Goods - Certain rules grant "Natural Rebates" (free items) based on the quantity ordered, which reduces the effective per-unit cost

Final Net Price Calculation

The Final Net Price shown on the order line is the result of all applied discounts (Line, Brand, Product Group, and Total Order) being subtracted from the List Price. As the user adjusts quantities or applies overrides, the system recalculates these values in real-time to show the impact on the total order amount before submission.