Congrats!

You have mastered the essentials of Outbound Service Center. By moving your outreach from manual lists into this automated workflow, you’ve ensured that your interactions are organized and your focus remains on supporting HCPs.

Learn More About Service Center

To continue your learning, explore these resources:

Flight Simulator

Let’s practice!

Challenge - Complete an Outbound Target Activity

Complete an outbound target activity for an HCP who is currently in your Not Started view:

  • Find an HCP in your Not Started view and add him to Today's Focus

  • Start a call and record that you successfully reached him

  • Save the attempt so the target moves to the Closed state

  1. Navigate to the Not Started view in the Outbound tab for Service Center.

  2. Hover over a target card and select the plus (+) icon for Add to Today’s Focus.

  3. Navigate to the Today's Focus tab.

  4. Select the HCP’s phone number to start a call.

  5. End the call.

  6. Select Yes (Reached) in the Target Activity Guide.

  7. Select a Call Action.

  8. Add Attempt Notes (optional).

  9. Select Save Attempt.

  10. Verify that the HCP is now listed in the Done Today tab as Closed.