What are the benefits of using Suggestion Surveys?

Suggestion Surveys move beyond the simple Yes/No dismissal questions, allowing you to capture the Why behind your field users’ behavior when dismissing Suggestions. Additional benefits to implementing Suggestion Surveys include:

• Tailored Feedback Loop - Unlike standard Suggestion feedback, Suggestion Surveys allow you to ask specific, contextual questions based on the Suggestion’s content. For example, if a field user dismisses a Suggestion to detail a product, you can follow-up with a survey to ask if the field user lacks the necessary equipment or training.

• Granular Insight - Unlike the standard dismissal dialog, which is limited to four Yes/No questions, Suggestion Surveys allow for picklists, radio buttons, and free text fields

Standard Dismissals vs Suggestion Surveys

There are two ways of capturing feedback when a field user dismisses a Suggestion:

• Standard Dismissal Feedback - A global setting for a simple, consistent experience across all Suggestions, best for general tracking of user sentiment towards Suggestions. Feedback questions consist of up to four Yes/No questions.

• Suggestion Surveys - Associated with specific Suggestion records and highly customizable, best in situations where in-the-field feedback can help refine larger strategies, for example, launching a new product or investigating drops in engagement. Surveys can include a variety of question types, for example, picklists or free-text fields, for richer feedback.

 

	Standard Dismissal Feedback	Suggestion Surveys
Complexity	Limited to four Yes/No questions	Supports all Survey question types, for example, picklist or free-text fields
Scope	Global - Applies to all Suggestions	Targeted - Associated with a specific Suggestion
Use Cases	General pulse checks on Suggestion quality	Investigating Suggestion-specific issues
Viewing Feedback	Stored on the Suggestion Feedback object	Stored on individual Survey objects