What is the Media Agent?

The Media Agent uses AI to help users quickly find information about products and immediately access approved CLM content for HCP interactions. Using the intelligent AI Chat, users ask questions about their products and receive concise answers with links to the CLM content where the information is found.

This ability to find the right information right away is one of the agent’s benefits. You’ve invested heavily into creating accurate, compliant CLM content. The Media Agent ensures that this content is easily accessible when it's needed.

Other benefits of using the Media Agent include:

• More Time with Customers, Less Time Searching - Let’s say a field user is looking through the CLM library to find a slide for Natevba dosing. The user can simply enter, “Find dosing information for Natevba”, to quickly find the slide and continue their conversation with minimal interruption.

• Higher Value from Content - You have a rich library of approved CLM content. The Media Agent uses this rich library as source material for answering questions that field users have about their products.