How do I track inbound communication with Service Center cases?

Inbound Service Center reps are responsible for managing constant streams of incoming requests, often juggling multiple systems—for example, email inboxes, spreadsheets, and sticky notes. Service Center’s inbound case management functionality transforms this workflow by introducing a single, comprehensive case management system. Whether an HCP calls about a product sample, a field user sends an email inquiry about territory assignments, or an internal rep walks over with a request, everything is captured in a centralized location: the Service Center case console.

Let’s explore how Service Center transforms inbound communications into trackable, structured cases.

Your Flightpath

Your Flightpath includes everything you need to understand how reps create cases from inbound communications in Service Center.