What is WhatsApp Business Messaging?

WhatsApp Business Messaging enables users in Vault CRM to send compliant messages to HCPs on WhatsApp. HCPs receive and respond to these messages in the WhatsApp app, while field users are entirely within the Vault CRM app.

WhatsApp Business Messaging is integrated with Vault CRM using Meta’s Cloud API and supports two-way messaging with approved templates and enforced consent, ensuring compliance with regulatory requirements.

See this Flightpath to learn how to configure WhatsApp Business Messaging.

Your Flightpath

Your Flightpath includes everything you need to get started with WhatsApp Business Messaging.

What are the benefits of WhatsApp Business Messaging?	~1 min.
What are message tempaltes and how are they used?	~2 min.
How does the 24-hour customer service window work?	~3 min.
How can field users chat with HCPs via WhatsApp Business Messaging?	~2 min.
How does Vault CRM handle conversations with shared phone numbers?	~3 min.
How does WhatsApp handle conversations for multi-country organizations?	~3 min.
Learn more about WhatsApp Business Messaging	~ 1 min.

Start Your Flight